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Assessing a Hotel using the Integrated Services Gap Framework
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Business and Management research papers
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This 9 page paper uses the integrated gaps model of service quality as a framework to examine the performance of a fictitious hotel. The gap model is outlined and background given to the hotel. The performance is then examined looking at the four potential provider gaps. The bibliography cites 6 sources.
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Pages:
9
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Filename:TS65_TEhotelsergap.doc |
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Paper Title:
Assessing a Hotel using the Integrated Services Gap Framework
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