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Bank Mergers and Related Decline in Customer Service
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Finance Research Papers research papers
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This 5 page paper discusses how decisions made by financial institutions decision to merge leads to a decrease in customer service and increases the motivation for cross-selling of products such as insurance. The report looks specifically at the Canadian banking system as an example. Bibliography lists 5 sources.
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Pages:
5
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Filename:D0_Bankcust.wps |
Paper Title:
Bank Mergers and Related Decline in Customer Service
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