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Constructing and Implementing a Call Center at University Healthcare
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A 12 page paper presenting an overview of an IT project at a teaching hospital. The paper includes a Project Proposal, Project Scope, Communication Plan, Project Schedule and a Risk Management Plan. The project is expected to require six months to complete; the shortened time results from the use of voice over IP (VoIP) as a central feature of the final system. A call center project such as this one required many months and even into several years to complete in the early days of caller ID. Design and implementation of a web-based system using VoIP dramatically reduces design, build and test time. Bibliography lists 8 sources.
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Pages:
12
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Filename:CC6_KSitProCallCtr.rtf |
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Paper Title:
Constructing and Implementing a Call Center at University Healthcare
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