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Continuous Improvement
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This 8 page paper looks at a hotel that has been undertaking quality improvement strategies. The paper suggests strategies that may be used to ensure that continuous improvement takes place. It is suggested that the hotel adopts the use of SERVQUAL and embraces the concept of employee engagement. The bibliography cites 7 sources.
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Pages:
8
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Filename:TS65_TEescargot.doc |
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Paper Title:
Continuous Improvement
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