|
|
 |
|
|
Customer Service and Culture at Ameritech
|
|
|
|
|
|
|
|
|
|
The following document can be e-mailed to you TODAY! |
|
Theory of Knowledge Essay research papers
|
|
|
|
|
|
 |
|
[
send me this term paper
] |
|
A 30 page paper discussing the
state of customer service and competition at Ameritech one year after its acquisition by SBC
Communications. Ameritech is the "Baby Bell" serving the Midwest states of Illinois, Michigan,
Ohio, Wisconsin and Indiana and was acquired for more than $70 billion in October 1999.
Customer service never has been Ameritech's strong point, but it had let the residential and
business land-line infrastructure decline while it focused on offering long distance service and
entering other related markets. SBC's interest lies in wireless services. Combined, the two have
little interest in meeting the needs of customers using standard connections. To date, Michigan
has imposed legislated sanctions against Ameritech, and Ohio has imposed fines of several million
dollars for Ameritech's lack of responsiveness to customer complaints. The paper examines the
situation and poses several questions for middle managers. Bibliography lists 32 sources.
|
|
Pages:
30
|
|
Filename:CC6_KSAmeritech.wps |
|
Paper Title:
Customer Service and Culture at Ameritech
|
|
Is this paper the one?
Click Here to Order It Now
Not sure if this paper is right for you, return back to Theory of Knowledge Essay Paper Search
|
|
|
If you still can't locate an Essay or Term Paper on your topic,
one of our professional writers can assist you with a Brand New
model Term Paper or Essay written specifically on your topic
as quickly as TODAY! |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|