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Establishing the Hospitality Department and Shaping its Future
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A 30 page paper discussing points that need to be addressed in developing a university hospitality school. There is little reason that hoteliers’ operational methods should greatly differ from educators’ operational methods of producing individuals qualified for hospitality education and management. Each undertaking has customers to serve, and each likely can improve on processes used. Former Ritz-Carlton CEO Horst Schulze reminisces that Ritz management recognized the Baldrige Award criteria as a set of quality-oriented goals that could benefit Ritz-Carlton and help it to achieve its goals of improving both results and expectations in operations. The same is true regarding the position the university’s hospitality department now holds and also that which it seeks to attain within the coming decade. The purpose here is to review the manner, methods and rationale through which the hospitality department can emerge as a leading program. Bibliography lists 16 sources.
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Pages:
30
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Filename:CC6_KSeduHospiQual.rtf |
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Paper Title:
Establishing the Hospitality Department and Shaping its Future
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