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FedEx (Federal Express) Corporation
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A 15 page paper that discusses specific aspects of FedEx and responds to specific questions. Topics include: a critique of the business, including the vision, strategies used to provide exceptional customer service, systems that enhance operations and service, and efforts to always be improving services; the degree of synergy among those four factors within the company; incongruities or lack thereof and what to do about them; how FedEx can stay ahead in this fiercely competitive industry. Also discussed are the continual changes made in IT to enhance both customer satisfaction and employee work. FedEx follows TQM principles - these are discussed. Bibliography lists 17 sources.
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Pages:
15
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Filename:MM12_PGfdx3.rtf |
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Paper Title:
FedEx (Federal Express) Corporation
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