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Good and Bad Customer Services
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This 5 page paper looks at two companies; one providing good customer services and one with a reputation for poor customer services. The approaches and practices adopted by both companies are compared and contrasted with the differences which may lead to a different standard of customer services identified. The two companies chosen are General Electric (GE) and AOL. The bibliography cites 9 sources.
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Pages:
5
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Filename:TS14_TEbadcrm.doc |
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Paper Title:
Good and Bad Customer Services
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