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Importance of Quality and Quality Management at THT
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This 14 page paper looks at the importance of quality and how it may be measured in a service organization using the example of a logistics firm offering heavy equipment moving services. The concept of quality and how it may be applied, identification of a model to measure services and potential method for improving services are all presented. The bibliography cites 14 sources.
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Pages:
14
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Filename:TS14_TETHTqual.doc |
Paper Title:
Importance of Quality and Quality Management at THT
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