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Job Longevitiy Among Bank Tellers
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Finance Research Papers research papers
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A 20 page paper research proposal seeking to discover ways to increase job longevity among bank tellers. The teller line employees are the first employees customers meet and also interact with during their banking relationship, qualifying tellers as the “front line” employees about whom so much has been written. Front line employees are those with whom customers have the greatest degree of direct contact and in many respects, they define the organization for the customer. Continuity and longevity in that position provide a pleasant experience for customers and retention of the customer base. The problem is that employees see that position as a stepping stone, a temporary stop on individuals’ career paths. This study will examine the reasons why employees view the teller positions as stepping stones and will investigate what would provide the incentive for employees to look at tellering as a long term career. This study will address financial institutions with $50M or less in assets or fewer than 25 employees. Bibliography lists 21 sources.
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Pages:
20
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Filename:CC6_KSbankTellr.rtf |
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Paper Title:
Job Longevitiy Among Bank Tellers
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