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Management & Control of Quality
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A 15 page paper discussing quality issues in both manufacturing and service industries. The paper gives a brief history of Total Quality Management (TQM), as well as the impetus of American manufacturing to adopt it. At the time that TQM became so popular, there were other factors involved in American buying decisions aside from only quality. Unemployment was high, inflation was nearly out of control and mortgage rates were the highest they had ever been. Consumerism was healthy, but buyers needed to believe that products would last and serve them well. Business and private customers alike have come to view perfection as a minimum standard, and customer desires now are as much of a quality issue as is zero defects. The paper explores continuous process improvement as a necessary business practice and management's role in ensuring that it can flourish. Bibliography lists 12 sources.
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Pages:
15
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Filename:D0_Mancont.wps |
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Paper Title:
Management & Control of Quality
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