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Outsourcing and Service Level Agreements: Samples of Common
Expectations and Performance Criteria
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A 5 page discussion of the
negotiations between two fictional companies. Outlines the benefits of
outsourcing and provides an example of the types of expectations which
are expected in such an agreement. Details the performance criteria
which should be considered in a Service Level Agreement and suggests
ways of making those criteria measurable. Discusses pricing structure
of the agreement and the conditions which would negate the agreement.
No sources are listed.
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Pages:
5
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Filename:AM2_PPoutsrc.wps |
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Paper Title:
Outsourcing and Service Level Agreements: Samples of Common
Expectations and Performance Criteria
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