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Performance and Accountability in Public Services
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This 17 page paper looks at issues of performance measurement and accountability, specifically in the public sector in the UK. The paper is divided into four parts. The first considers the need for a stakeholder approach to decision making with the interests of the wider environment and non primary goals to be included. The second part of the paper examines the use of league tables in ranking public service performance. The third part of the paper considers how the NHS is accountable and compares it to local authorities, and the last part of the paper then considers how statistics can be used from a league table and showing what can be ascertained form the tables, and also demonstrates the limitations of performance tables. The bibliography cites 11 sources.
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Pages:
17
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Filename:TS14_TEaccuntbty.rtf |
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Paper Title:
Performance and Accountability in Public Services
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