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Proposal for Research To Assess How To Improve Customer Services at Jetstar and the Potential Relationship to Organizational Culture
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This 34 page paper is a proposal to assess the role of organizational culture in an airline that suffers from poor service levels. The proposal presents the background to Jetstar Airlines, and then provides a literature review examining different elements of organizational culture. A methodology is then presented to guide the research process. The bibliography cites 20 sources.
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Pages:
34
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Filename:TS65_TEjetstarlit.doc |
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Paper Title:
Proposal for Research To Assess How To Improve Customer Services at Jetstar and the Potential Relationship to Organizational Culture
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