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Quality and the Ritz-Carlton Hotel Company
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This 5 page report discusses the Ritz-Carlton Hotel Company. the first hotel company to ever be given the award and the only hotel group to win the illustrious Malcolm Baldrige National Quality Award twice -- 1992 and 2000. Every aspect of the company is focused on quality and assuring that hotel guests have a memorable experience rather than simply a hotel stay. Quality issues and the ways in which the hotel group maintains its high standards are discussed. Bibliography lists 3 sources.
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Pages:
5
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Filename:D0_BWritz.rtf |
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Paper Title:
Quality and the Ritz-Carlton Hotel Company
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