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Service-Level Agreements - Service-Level Management
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This 5 page paper discuses issues related to these two topics. The writer explains what an SLA is, its components, basic types of SLAs and the most common errors when developing the agreement. The writer also discuses Service-Level Management, the classifications and the important points about management. Bibliography lists 8 sources.
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Pages:
5
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Filename:MM12_PGslasm.rtf |
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Paper Title:
Service-Level Agreements - Service-Level Management
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