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Service Quality: A Primary Success Determinant
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A 10 page discussion of service quality. Observes that the basics of service quality are standard across the multitude of business ventures which exist. Service quality is just as important to the manufacturing business and franchise restaurant as it is to a mom-and-pop pharmacy. Service quality is directly tied not only to the more frequently thought of aspects such as direct customer relations but also to such aspects as supply and demand and the implementation of staff and equipment changes as the situation demands. Bibliography lists 11 sources.
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Pages:
10
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Filename:AM2_PPservic.wps |
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Paper Title:
Service Quality: A Primary Success Determinant
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