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Southwest Airlines Decision to Open a New Call Centre in San Antonio
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In March 2012 Southwest airlines announced the decision to open a new call centre in San Antonio. This 4 page paper reviews a news article reporting on the event and then critiques the article and decision with specific reference to the current financial position of the organization and its profit level compared to competitors. The bibliography cites 6 sources.
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Pages:
4
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Filename:TS65_TEcallcent.doc |
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Paper Title:
Southwest Airlines Decision to Open a New Call Centre in San Antonio
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