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TQM's History and Use
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Management Theories research papers
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A 42 page paper discussing Total Quality Management's
history and three primary models: those of Deming, Baldrige and Juran. TQM proved to
be far more than just another management fad, of course. In this new century, quality
initiatives and close attention to customer service issues are crucial for success. A host of
other companies credit TQM with their continued existence, and the lesson has not been
lost on the insurance industry. All organizations in all industries must be focused on their
customers in today's hypercompetitive business environment, and no program facilitates
that customer focus as well as TQM. The paper uses the experiences of Zurich-American
as example in implementing TQM. Bibliography lists 24 sources.
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Pages:
42
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Filename:CC6_KS-TQMhist.wps |
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Paper Title:
TQM's History and Use
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