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Teamwork at McDonald's, Marriott and Planet Hollywood
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Term Papers on Applied Operations Management research papers
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A 5 page paper
discussing the team concept as defined by Total Quality Management (TQM) and its application
at three companies. Each practices and promotes the use of teams, but each approaches the
concept in different ways. Marriott's use of teams is highly formal and structured; Planet
Hollywood's is much more informal. At McDonald's, the point is to serve the customer and serve
him quickly and well. Only a few jobs are designated for a single worker; all others are
responsible for ensuring quick service. Bibliography lists 8 sources.
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Pages:
5
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Filename:CC6_KSteamsM.doc |
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Paper Title:
Teamwork at McDonald's, Marriott and Planet Hollywood
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