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Technical Writing / Washington Mutual's Proposed Call Center
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College Business Plans research papers
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15 pages in length. Essentially, this paper is a 'style parade' written from a business perspective - employing techniques in technical writing. The basis is the design and implementation of a call center integrating a digital telephone switch and a mainframe computer. There is an Executive Summary for the management types without the technical knowledge necessary for following the detailed information presented; a touch of business case building in the first part of the paper; and a plan of action in designing, implementing and testing the call center. Appendix A supplies a cost project plan spreadsheet for the operations personnel including accounting; Appendix B is a 4 page article written in scientific journal format for the purpose of reporting the call center's birth in a future issue of Telephony, the leading industry journal. Bibliography lists 6 sources.
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Pages:
15
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Filename:D0_Callctr.wps |
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Paper Title:
Technical Writing / Washington Mutual's Proposed Call Center
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